Help Desk Analyst with Salesforce support Job at VDart Inc, Remote

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  • VDart Inc
  • Remote

Job Description

Job Description: Help Desk Analyst with Salesforce support

Remote

Contract To hire

80% of calls are related to SFDC (integration, permissions, purchase order issues)

We are looking for candidates who are:

  • Customer-focused | World Class Customer Experience . Must enjoy helping our retail network resolve issues and speaking with them via phone and over Microsoft Teams. Professional. Passionate about delivering a world-class customer experience.
  • Support experience . Meets or exceeds service level agreements, has worked in ServiceNow, has done support before.
  • Team Player. Helps others learn, prioritizes the success of the group, collaborates, supports others to achieve common goals.
  • Continuous improvement mindset . Offers solutions to prevent repeat service tickets. They want to learn and are curious, creative and interested in improving the existing model. Great time management with a focus on using time efficiently.
  • Flexible : Ability to work until 10 pm and on weekend days (8-4 pm) when needed.
  • Technical skills . At least one year of Salesforce experience including demonstrated critical thinking and problem-solving skills. Prefer Salesforce Admin certification and Salesforce Service Cloud certification.
  • Nice to have : Experience with APIs and Postman to help us work smarter, not harder.

Job Tags

Contract work, Remote job, Flexible hours, Weekend work,

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